SHIPPING & LOCAL PICKUP POLICY

Please review our shipping and local pickup policies before placing your order. By completing your purchase with Jenn’s Custom Creations, you acknowledge and agree to the policies below.

LOCAL PICKUP

Local pickup is available for customers who select Local Pickup at checkout.

Pickup Hours:
Monday–Friday | 10:00 AM–6:00 PM

You will receive a notification once your order is READY FOR PICKUP. Please do not arrive for pickup until you have received this notification.

Once notified:

• Your order will be placed in the designated pickup bin.

• Please DO NOT ring the doorbell.

• After picking up your order, please reply to your pickup notification confirming that your order has been received.

• Please verify that you have the correct package before leaving.

• Orders must be paid in full before pickup.

Unclaimed Pickup Orders

Orders should be picked up promptly after the Ready for Pickup notification is sent.

Any order left for 30 days will no longer be held for local pickup. A shipping invoice will be sent to the customer and must be paid within 24 hours.

If the shipping invoice is not paid within the required timeframe, the order may be restocked or donated. Customized/personalized merchandise cannot be refunded due to failure to pick up an order.

Jenn’s Custom Creations is not responsible for orders that are not picked up within the stated timeframe.

SHIPPING

Shipping is available to the address provided by the customer at checkout.

Please carefully review your name, shipping address, apartment/unit number, city, state, and ZIP code before submitting your order.

Once an order has been shipped, you will receive tracking information when available.

Jenn’s Custom Creations is not responsible for shipping delays caused by the carrier after the package has been accepted by the shipping provider.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned due to an incorrect/incomplete address, undeliverable address, or failure to receive the package, the customer will be responsible for any additional shipping costs required to resend the order.

Shipping fees are non-refundable once an order has been shipped.

Lost, Stolen or Delivered Packages

Once tracking shows that a package has been DELIVERED to the address provided at checkout, Jenn’s Custom Creations is not responsible for packages that are lost, misplaced, or stolen after delivery.

If your tracking shows delivered but you have not received your package, please contact the shipping carrier directly and check with household members, neighbors, leasing offices, or other secure delivery locations.

If a package appears to be lost while in transit, please contact us so we can assist with the appropriate carrier inquiry when applicable.

ORDER PROCESSING VS. SHIPPING TIME

Please remember that turnaround/processing time and shipping time are separate.

Our standard turnaround time is 7–14 business days after payment is received, unless a different turnaround time is stated on the product listing.

Pre-order items may have longer turnaround times, and the estimated timeframe will be provided in the individual product description.

Shipping/transit time begins after your order has been completed and transferred to the shipping carrier.

Business days do not include weekends or holidays.

IMPORTANT

Please make sure you select the correct fulfillment method—Shipping or Local Pickup—at checkout.

By placing an order with Jenn’s Custom Creations, you acknowledge that you have reviewed and agreed to our Shipping & Local Pickup Policy.

Effective September 2026